As the Surveillance Audit is approaching, the Quality Management System (QMS) Committee conducted the ISO 9001:2015 Refresher Course for the QMS office representatives and internal quality auditors on May 19, 2023.

The virtual meeting started with a video recording of Atty. Francis Mark H. Layog encouraging the attendees to do their best in maintaining the QMS certification of the City Government of Davao.

Atty. Sarah Phoebe L. Paclibar, QMS Leader, gave an overview on the revised Quality Management System Manual and emphasized its scope and processes.

The Quality Workplace Standards (QWS) was presented by Mary Frances L. Resma, QWS Team Leader. Sugar Ray Rasonable, from the City Archives and Records Office, discussed the Procedure on Control of Documents and Records, while the Citizen Feedback Mechanism was explained by Cheerylee B. Saldua from the Human Resource Management Office.

Other topics that were discussed are the updating of the office-level risk and opportunity, operational planning and control, monitoring and measuring resources, among others.

An overview of the Internal Quality Audit (IQA) was given by the IQA Leader, Genevieve G. Gamueta. The activity ended with Atty. Sarah Phoebe L. Paclibar presenting the minutes of the 2022 Management Review.

This activity aims to reiterate the concepts of QMS and its continuous implementation
throughout the local government.

The surveillance audit of the QMS of the city government will be on the 4th week of July this year.

This is a yearly requirement since the awarding of the ISO 9001:2015 certificate to its quality management system last year.

“The refresher course provided an opportunity for our office to counter-check our processes. It gave us time in improving our documented information. Like in our process in the issuance of PUV ID, we have discovered a risk because of the refresher and we can now mitigate that risk. Hence, said course is helpful to our office, especially since the CTTMO is in the process of streamlining its processes,” Atty. Eduardo IV B. Perez, Internal Quality Auditor. CIO